Want to talk to a real person – that lives in your community AND the same time zone?! You can call us!
We’re more than just a call centre, the Solutions Centre gives our members access to their accounts and VantageOne products and services with an omni-channel support system including phone, email, online chat and EasyConnect Video Calls!
We’re Here to Help!
Our Solutions Centre is staffed by a group of knowledgeable and professional staff who can assist you with a variety of banking needs:
- General account, products and services inquiries
- Coordinating account applications or in-branch appointments
- Opening and managing chequing and savings accounts for current members
- Transferring funds
- Opening and managing term deposits
- Credit card applications or questions
- Assisting with debit card issues
- Resolving Online Banking and Mobile Banking issues
- Security questions or concerns
- RRSP, TFSA or RESP contributions
- Bill payments
- e-Transfer assistance
- + so much more!
VantageOne Solutions Centre
Local calls: 250.545.9251
Toll free: 1.888.339.8328
Toll free fax: 1.877.545.1957
8:00 am – 5:00 pm Monday – Friday
9:00 am – 3:00 pm Saturday