Contact Us

Want to talk to a real person – that lives in your community AND the same time zone?! You can call us!
We’re more than just a call centre, the Solutions Centre gives our members access to their accounts and VantageOne products and services with an omni-channel support system including phone, email, online chat and EasyConnect Video Calls!

We’re Here to Help!
Our Solutions Centre is staffed by a group of knowledgeable and professional staff who can assist you with a variety of banking needs:

  • General account, products and services inquiries
  • Coordinating account applications or in-branch appointments
  • Opening and managing chequing and savings accounts for current members
  • Transferring funds
  • Opening and managing term deposits
  • Credit card applications or questions
  • Assisting with debit card issues
  • Resolving Online Banking and Mobile Banking issues
  • Security questions or concerns
  • RRSP, TFSA or RESP contributions
  • Bill payments
  • e-Transfer assistance
  • + so much more!

VantageOne Solutions Centre
Local calls: 250.545.9251
Toll free: 1.888.339.8328
Toll free fax: 1.877.545.1957

8:00 am – 5:00 pm Monday – Friday
9:00 am – 3:00 pm Saturday

E-mail us
Live Chat with us
Video Chat with us

Branch Hours & Information

Any branch is your branch, visit any of our four locations!
Branch Hours & Information


Subsidiary business contact information