Contact Us

The *NEW VantageOne Solutions Centre
Local calls: 250.545.9251
Toll free: 1.888.339.8328
Toll free fax: 1.877.545.1957

8:00 am – 5:00 pm Monday – Friday
9:00 am – 3:00 pm Saturday

E-mail us
Chat with us

Want to talk to a real person – that lives in your time zone?! You can call us! We’re more than just a call centre, the Solutions Centre gives our members access to their accounts and VantageOne products and services with an omni-channel support systemincluding phone, email and online chat.

* The Solutions Centre is our new name, but we are still proud to provide you with the same great service that you have enjoyed from our telephone and online support team over the past 20 years!

We’re Here to Help!
Our Solutions Centre is staffed by a group of knowledgeable and professional staff who can assist you with a variety of banking needs:

  • General account, products and services inquiries
  • Coordinating account applications or in-branch appointments
  • Opening and managing chequing and savings accounts for current members
  • Transferring funds
  • Opening and managing term deposits
  • Credit card applications or questions
  • Assisting with debit card issues
  • Resolving Online Banking and Mobile Banking issues
  • Security questions or concerns
  • RRSP, TFSA or RESP contributions
  • Bill payments
  • e-Transfer assistance
  • + so much more!

Subsidiary business contact information