Want to talk to a real person – that lives in your community AND the same time zone?! You can call us!
We’re more than just a call centre, the Solutions Centre gives our members access to their accounts and VantageOne products and services with an omni-channel support system including phone, email, online chat and EasyConnect Video Calls!
We’re Here to Help!
Our Solutions Centre is staffed by a group of knowledgeable and professional staff who can assist you with a variety of banking needs:
General account, products and services inquiries
Coordinating account applications or in-branch appointments
Opening and managing chequing and savings accounts for current members
Opening and managing term deposits
Credit card applications or questions
Assisting with debit card issues
Resolving Online Banking and Mobile Banking issues
Security questions or concerns
RRSP, TFSA or RESP contributions
+ so much more!
VantageOne Solutions Centre Local calls: 250.545.9251
Toll free: 1.888.339.8328
Toll free fax: 1.877.545.1957
8:00 am – 5:00 pm Monday – Friday
9:00 am – 3:00 pm Saturday