Safeguarding the privacy of your personal and financial information is our priority. Accessing our services online has been designed for your ease of use and convenience. Read more about our online privacy policies below.
If you have any concerns regarding your Privacy, please contact our Privacy Officer at: firstname.lastname@example.org – Attention Privacy Officer.
Security Policy Read more about our online security policy here.
Supported Browsers To maximize your Internet banking experience and for your Internet security, we recommend using the latest supported browsers. Please note that we do not support Beta or test versions of browsers.
Please note that in downloading the supported required browser version, you acknowledge that these are third party sites and we cannot take any responsibility for the consequences of your downloading these browsers.
Biometric Login Internet Explorer is the only browser that supports our current biometric login. Biometric login is required to access some Business Online Banking functionality.
128-Bit Secure Sockets Layer (SSL) Encryption To access our services, your browser must also support 128-bit Secure Sockets Layer (SSL) encryption. All the browsers we support meet this requirement. If yours doesn’t, please download the appropriate encryption support from your browser’s supplier.
Hardware Configurations We have no minimum hardware requirements; however, certain minimum requirements may be specified by the browser you are using.
Internet Security Guarantee Our online banking system is safeguarded with the best security available in a commercial environment, ensuring that your information is protected while data is transmitted between your computer and our banking server.
Internet encryption protects your information while it is in transit between your computer and our systems. Encryption ensures that data cannot be read or altered because the information is scrambled. Our online banking website uses a 128-bit SSL, encrypting both request and response transactions, through a secure connection. To establish a secure connection, verify that the prefix of our website address in your browser reads ‘https’ (and not simply ‘http’). All the browsers we support (see above) meet this requirement. If yours doesn’t, please download the appropriate encryption support from your browser’s supplier.
Controlled access to your accounts
Your accounts can only be accessed by providing the correct login credentials and Personal Access Code (PAC), which only you know. Our employees never know these details and will never ask you to provide them with this information.
For security reasons, we track the number of login attempts used to access your online banking. After a number of incorrect attempts to provide the correct PAC or answers to security questions, your online access will be immediately disabled. To regain access, please call our customer service representatives.
Increased Authentication Increased Authentication is a feature to the online Login process to provide you with enhanced security. This feature requires you to answer three security questions. This assures VantageOne that you are a legitimate member and assures you that you are on VantageOne’s real online banking website.
If you haven’t registered yet, go to Login and set up Increased Authentication now.
How it works
You log into online banking as per usual, however, if you are on a computer that is not registered as trusted, you’ll have to answer one of your three security questions. You will then be able to enter your PAC (personal access code).
For faster logins we highly recommend you register your home or personal computer. When you Login from a registered computer, you don’t have to answer a security question before entering your PAC. You should never register shared or public computers.
Cookies are used to identify registered computers. If you clear your cookies, you will have to re-register your computer.
Your responsibilities When visiting a branch, you can feel confident that your money is safe and secure, with the premises adorned by vaults, locked doors, security and surveillance. We are keeping you just as safe when you bank online but once your information reaches your computer, you have a responsibility to protect it. Read more about safe browsing here.