March 17, 2019

IN BRANCH APPOINTMENT PROTOCOL AT VANTAGEONE CREDIT UNION

During this unprecedented time, we realize that our members need us now more than ever for advice and support regarding their financial well-being. Currently, our branches are remaining open and our staff are here to assist you in person, online and on the phone.

As the COVID-19 outbreak continues to evolve, we have decided to implement some further precautions in addition to the ones posted in our notice dated March 12, 2020, in order to help keep our members and staff protected.

Going forward, please be prepared that our staff will be asking you these questions before assisting you during an appointment:

  • Have you travelled outside of Canada, including the U.S., within the last 14 days?
  • Are you experiencing any cold or flu symptoms?
  • Have you been exposed to anyone that has been confirmed to have or is being tested for the COVID-19 Virus?

If you answer YES, to any one of these questions, we will be asking to conduct the appointment with you over the telephone instead of in person, at the branch.

If you answer NO, to any of the questions above, we will conduct the appointment as usual with you. Please be assured that our offices are being cleaned ahead of member appointments as well as after.

While in branch, please also adhere to the following social distancing protocol as set forth by various health organizations across Canada which includes:

  • Refrain from person to person contact including no handshakes or hugs
  • Please use our hand sanitizing stations upon entering and exiting
  • Avoid touching your face and cover coughs and sneezes with your arm
  • Maintain a 1-2 meter distance between yourself and other members in line, as well as with our staff

As always, we are here to support you. For further information and financial well-being supports for our members and businesses, please visit our website at www.vantageone.net and ask our staff about remote & mobile banking options.

– VantageOne Credit Union Staff & Board

 

March 12, 2020

At VantageOne Credit Union, we want you to know that the health and safety of our members, staff and community are top priority.

In line with recommendations from Health Canada, here are a few of the precautionary steps we have taken during this recent outbreak of COVID-19:

  • We’ve asked our employees to make sure they are taking everyday preventive actions to help prevent the spread of illnesses, such as staying at home if sick, washing hands thoroughly, sanitizing personal items and wiping down their work areas.
  • All “High Touch” and “High Traffic” areas will be cleaned regularly including ATMs, desks, keyboards and mouse, chairs, light switches, doorknobs and common areas.
  • Staff have been asked to limit contact with other staff and members including refraining from giving handshakes or hugs and may choose to wear medical grade gloves while serving members.

At this time, based on the current state of our business operations, the direction laid out in our Business Continuity Plan and Pandemic Plan and the guidelines set forth by various health agencies, we feel assured that our branches remain safe for our members, staff and community. Therefore, we are continuing to operate as normal. The situation is being monitored, and any changes to this plan that may impact members will be communicated to you.

For members that wish to minimize their public exposure, we offer digital banking services available 24/7 including online and mobile banking, smartphone apps and Interac® e-transfers. You can also reach our Solutions Centre for assistance and banking over the telephone at:

1.888.339.8328.
8:00 am – 5:00 pm Monday – Friday
9:00 am – 3:00 pm Saturday

– VantageOne Credit Union Staff & Board