Important News & Updates
- We Wear Because We Care. Masks Required in Branches as of October 14, 2020
- Connect with our Solutions Centre via EasyConnect – Live Chat – Phone – Video Call
- Read the latest message and update from our CEO
- Main Building Exterior Update
- Canada Emergency Business Account (CEBA) Update
- Collabria Cardholder Support Update – COVID-19
- CRA Direct Deposit Enrollment – Get your benefit payments and tax refunds faster.
Commercial Services Support
July 22, 2020 Update:
VantageOne Credit Union is committed to supporting our business members through this difficult time. We are pleased to announce that we are now accepting applications for the federal government’s Canada Emergency Business Account program for non-deferrable expense-based businesses (CEBA 3.0). Click here for more information Applications open for CEBA 3.0
June 26, 2020 Update:
In May, the Federal Government announced plans to expand the CEBA eligibility criteria to include businesses with a 2019 payroll below $20,000.
However, they have not yet finalized the details. We expect that they will have the process finalized shortly at which time we can begin accepting applications under the expanded criteria in mid to late July. Until then, we will continue to accept applications as per the May 4 update below.
May 4, 2020 Update
April 23, 2020 Update
Dear Commercial Members,
The VantageOne Credit Union Commercial Services Team wants to assure you that we will continue to support our member businesses and organizations during these financially uncertain times. If you’re facing financial challenges as a result of COVID-19 or the economic downturn, we’re here to help. Below is some further information about the Canada Emergency Business Account (CEBA).
What is the current status of this program at VantageOne?
VantageOne will be able to offer this program and we are actively working with our partners and the federal government to launch the CEBA program to our members as soon as possible.
Why has it taken this long?
The government is working through a process to get hundreds of financial institutions set up across Canada. We assure you that this is a top priority for our team and we have all available resources focused and working to get ready to launch this program as soon as it is made available to us. We are on the official list, in the queue and hopeful our turn will be within the next week.
How will I know the program has launched?
You will receive an email from us once the application goes live. Updates will also be posted on our website homepage, in our online COVID-19 Resource Centre and social media (Facebook, Twitter, Instagram and LinkedIn) when it is available and will include more information on how to apply.
Preparing to apply
We will be ready to accept applications soon. You can get ready by:
1.) Review the criteria to determine if your business is eligible. Click Here
- You can also review the Government of Canada’s CEBA site at https://ceba-cuec.ca/ for more details.
2.) Locate the documents you will require to apply:
- Your Canada Revenue Agency Business Number (BN) (15 digits) as reported at the top of your 2019 T4 Summary of Remuneration Paid (T4SUM)
- The employment income reported in Box 14 of your 2019 T4SUM
- A copy of your 2019 T4 Summary of Remuneration Paid may be requested. You can contact the Canada Revenue Agency to have them re-issue your 2019 statement if needed.
Please do not hesitate to reach out to the Commercial Services Team with any questions or concerns you may have. We appreciate your business and hope that we can work to address issues so you can focus on the well-being of yourself, your family, staff and company.
The Commercial Services Team
1.250.545.9251 or 1.877.545.1957
At VantageOne Credit Union, we want you to know that the health and safety of our members, staff and community are top priority. Above are resources in the tabs for our members and businesses and below are answers to some frequently asked questions:
1.) What safety protocols are you observing in branches and locations?
1.) What safety protocols are you observing in your branches and locations?
In line with recommendations from Health Canada and WorkSafeBC, we are taking precautionary steps and we have increased the amount and depth of our cleaning measures.
- Frequent and daily cleanings of all “high touch/traffic” areas, offices, ATMs and work stations.
- We have placed floor markers to ensure appropriate distancing in branch.
- Installed plexi-glass barriers at our reception and teller desks.
- Our staff have been required to wear masks when outside of their personal office space since September 15, 2020.
- All members and visitors to our locations are required to wear a mask as of October 14, 2020. We Wear Because We Care.
While in branch we ask our members to:
- Refrain from person to person contact including no handshakes or hugs
- Please use our hand sanitizing stations upon entering and exiting
- Avoid touching your face and cover coughs and sneezes with your arm
- Maintain a 1-2 meter distance between yourself and other members in line, as well as with our staff
2.) Can I visit any branch for banking assistance?
At this time, we are recommending that members call our Solutions Centre BEFORE coming into a branch for assistance, as they may be able to help you and save you the trip! Our branches are currently operating with reduced hours and our Account Managers are meeting with members online, by telephone or in person with safety protocols. Updated Branch Hours
Note: Our Vernon Main Branch downtown location, will remain closed at this time.
3.) How can I prepare for my next branch visit?
During this unprecedented time, we realize that our members need us now more than ever for advice and support regarding their financial well-being. Currently, our branches are open (except for our downtown location) with reduced hours and our staff are here to assist you online and on the phone or in person with safety protocols in place.
It is important to note that when visiting for teller services , our greeters or staff will be asking you these questions before allowing access to the branch:
- Have you traveled outside of Canada, including the U.S., within the last 14 days?
- Are you experiencing any cold or flu symptoms?
- Have you been exposed to anyone that has been confirmed to have or is being tested for the COVID-19 Virus?
If you answer YES, to any one of these questions, we will be asking to conduct an appointment with you over the telephone instead of in person, at the branch.
If you answer NO, to any of the questions above, we will continue to assist you. Please be assured that our offices are being cleaned ahead of member appointments as well as after.
4.) I don’t want to visit the branch, how can I bank remotely?
For members that wish to minimize their public exposure, we offer digital banking services available 24/7 including online and mobile banking, smartphone apps and Interac® e-transfers. Whether you need to deposit a cheque, transfer funds between accounts, check your balance, and pay a bill, VantageOne’s mobile apps and online banking give you the flexibility and convenience to bank from your home.
You can also reach our Solutions Centre for assistance and banking over the telephone at:
8:00 am – 5:00 pm Monday – Friday
9:00 am – 3:00 pm Saturday
*NEW EasyConnect allows you to connect online live and securely with our local experts via live chat, audio call or video call.
Our mobile and online banking solutions are available to you anytime and from anywhere – 24/7.
5.) How can I support local businesses in our communities?
VantageOne is also proud to support and partner with the Peachland Chamber of Commerce for their local gift card purchase program to support Peachland businesses in these unprecedented times. Learn more
We continue to encourage our members, staff and communities to support each other. Thank you to the Vernon Chamber of Commerce for these suggestions:
- Buy gift certificates from your favourite restaurant, shop, barber, etc. This an easy way to help businesses financially now, while saving for the future.
- Inquire about delivery options from business or through a local courier.
- Buy goods such as food, cleaning supplies, and pharmacy items from a local manufacturer or supplier.
- Reach out to the local business directly and see if they have any innovative ways to provide their products or services.
6.) Be aware of COVID-19 email, telephone and other scams.
As the situation with COVID-19 evolves it is important that we all remain vigilant in protecting ourselves against fraud. Here are some tips and best practices to consider:
- Be wary of suspicious emails – Do not open attachments or click on embedded links in emails that you do not trust. By opening an attachment or clicking on an embedded link you could unknowingly download malicious software onto your device. The Canadian Bankers Association is also cautioning against email scams related to COVID-19.
- Canadian Anti-Fraud Centre – Stay up to date on information about COVID-19 scams impacting Canadians at this time.