VantageOne Credit Union is proud to partner with The Peachland Chamber of Commerce to support local Peachland businesses.

Through the website https://www.shoppeachlandbc.com, you can purchase a gift card from a local business to help them get through these unprecedented times due to the COVID-19 pandemic. VantageOne Credit Union is covering the admin and processing fees of this program to ensure that all local businesses get 100% of the profits.

Show you love and support for a local business by purchasing a gift card for them.

Important Notice – Temporary Closure of Main Branch Teller Line & Reduction of Hours

In order to do our part in helping to flatten the curve of the COVID-19 impact, effective Monday, March 30, we are implementing a reduction in branch hours. These measures have been taken in order to protect our members, staff and communities.

Effective Monday, March 30, 2020:
Teller Services including deposits and cash services at our Main Branch location will be closed.

  • Commercial Services & Consumer Account Managers will be available by telephone for their regular services from Monday to Friday, 10:00am – 2:00pm.
  • Safety Deposit Boxes will be accessible during those hours.
  • Our Night Deposit Services and ATM are available 24/7.

We are encouraging our members to utilize our remote banking solutions and call our Solutions Centre BEFORE you visit a branch. Contact Us.

Please note the following adjusted hours for each branch:

  • Vernon North – *NEW – Now Open on Monday
    Monday to Saturday – 10:00am – 2:00pm
  • Okanagan Landing – Monday to Friday – 10:00am – 2:00pm
  • Armstrong – Tuesday to Saturday – 10:00am – 2:00pm
  • Peachland – Monday to Friday – 10:00am – 2:00pm
  • Vernon Main Branch – No Teller, Cash or Deposit-taking services.
    (Consumer Account Managers and Commercial Services staff will be available for their regular services by telephone or in-person from 10:00am – 2:00pm Monday to Friday.)


March 30, 2020

To The Members of VantageOne,
As we all have seen, the past month has brought us unprecedented change. We are greatly appreciative to our staff who have risen to the challenges and changes as we moved along and to our members who have been patient and understanding. As the pandemic continues, I provide the following important updates:

  • Keeping Our People Safe Remains the Number One Priority – the safety of our members and our staff is of utmost importance. As a result, we have taken a number of initiatives to ensure the safety of our staff in delivering services for members who may have to visit our locations. We will continue to monitor and follow recommendations to ensure the delivery of services in a safe and effective way. We appreciate member understanding when we address cleaning activities or request that you use technology to communicate.
  • We are Here for You – we get questioned on if we are closing, but you can be assured we will not be closing, we will be here for you! Our in-person services are being reduced to ensure safety; however, our telephone and online services will remain open and available. We are monitoring staffing of our Solutions Centre to ensure we have the staff in place to respond to your calls in a timely manner, so if you have any questions or concerns please contact us at 250-545-9251 or toll-free at 1.888.339.8328.
  • Here to Help you with your Loans – we are seeing unprecedented business closures and job loss in our society. As a credit union we are local and uniquely set up to be able to respond to your challenges. We are offering many options at VantageOne from loan deferrals, interest-only payments and other strategies to help our members get through this. In addition, we are working with government and government agencies on the programs and systems that are being put in place. We encourage you to reach out to one of our Consumer or Commercial Account Managers who can assist you through this time.
    Learn more about VantageOne Support Programs for members, businesses and lessees.
  • Annual General Meeting Delayed – we will be delaying our Annual General Meeting that was scheduled for early May. We are hoping to be able to hold the AGM in June; however, it will be dependent on the status of the pandemic. The next plan would be to hold the meeting in the fall and might include virtual meeting options if required.
  • Reminder that Access to Your Money is Safe – we remain committed to providing access to your money whether through a branch, ATM, telephone or online. Our systems are not impacted by the virus outbreak, they are functioning properly and will be available when you need funds.

In this time of challenge, I also want to share some good news stories of members helping members and members learning easy new ways to deal with us, examples that we truly are STRONGER TOGETHER:

  • Member Helping Member — An elderly member was at our main branch in downtown Vernon not aware the branch was closed and our other two branches in Vernon were open. Another member offered to drive them to the other branch and bring them back. Amazing support member to member!
  • Member Learning a New Way to Bank — An 82-year-old member came into the branch to pay two bills, that is all she needed. We told her she could do this from home; however, she didn’t want to use a computer. This isn’t a problem; all she needs to do is call our Solutions Centre and we can do these bill payments by a person right over the phone! She was thrilled that she didn’t need to use a computer and she didn’t need to leave her place to pay her bills – which was a big relief.

These remain challenging times; we will get through this and your credit union is here and able to provide support. We appreciate your understanding as we continue to implement response programs and always remember – We Are Stronger Together!

Be Safe Everyone,

Glenn Benischek
President and Chief Executive Officer

March 19, 2020

To The Members of VantageOne,

We are in exceptional times with a virus Pandemic not experienced in our modern history. There are a lot of unknowns as we move forward; however, we are confident in the management of our government leaders and health experts that we will be able to minimize the impact and move past this virus outbreak. Given this, we need to all remain calm and work together as we experience things we have never experienced before – We are stronger together! Some information to share as we go through this is as follows:

  • Keeping Our People Safe – the safety of our members and our staff are of utmost importance. As a result, we have taken a number of initiatives to ensure the safety of our staff in delivering services for members who may have to visit our locations. We will continue to monitor and follow recommendations to ensure the delivery of services in a safe and effective way. We appreciate member understanding when we address cleaning activities or request using technology to communicate. Learn more about our precautions here.
  • Your Money is Safe – the security and soundness of the credit union is something we have always been dedicated to. At VantageOne Credit Union, depositors are 100% protected by the Credit Union Deposit Insurance Corporation of British Columbia. Learn more here: https://www.cudicbc.ca In addition, our capital base remains strong and we are well-positioned to deal with this pandemic situation.
  • Access to Your Money is Safe – we remain committed to providing access to your money whether through a branch, ATM, telephone or online. Our systems are not impacted by the virus outbreak, they are functioning properly and will be available when you need funds. Any questions please contact us at 250-545-9251 or toll-free at 1.888.339.8328.
  • Access to our Expertise is Safe – our members count on us for our expert advice and financial direction. We are implementing telephone interviews and new technologies should members wish to video chat with our experts. We remain committed to being here for you during this very challenging time.
  • Support from us is Safe – there are many government programs now available through these challenging times and we are here, ready and able to work with you on any financial challenges you are going through. Please check out our web page https://www.vantageone.net/covid-19-resources-for-members-businesses/ providing information for both consumers and businesses on what is available and we will be updating this as new programs or information become available.

These are very challenging times; your credit union is here to support all our people through this and appreciate your calm and understanding as we implement response programs and always remember – We Are Stronger Together!

Sincerely,

Glenn Benischek
President and Chief Executive Officer

Important News & Updates

  • VantageOne Support Program for Members, Businesses & Lessees
    We are here to help, and we know that our members need us now more than ever. Learn more about our support programs including consumer loan and mortgage payment deferrals.
  • 2020 RRIF Minimum Amount Changes
    On March 18, 2020 Justin Trudeau, announced a set of economic measures as part of the Government of Canada’s Covid-19 Economic Response Plan. That statement included proposed changes to the calculation of the 2020 required minimum withdrawal for registered retirement income funds (RRIF). Learn More
  • Collabria Cardholder Support Update – COVID-19
    Three of the new financial supports we now have in place for our cardholders include:

    • Minimum Payment Deferrals for cardholders impacted by COVID-19. Payment deferrals can be requested on a month by month basis (for up to 6 months).
    • For Canadians stuck outside Canada and trying to get home, we can provide emergency credit limit increases to cover airfare, car rentals, food, shelter, medical supplies, medications and other expenses.
    • Increased Contactless Payments to $250 for Grocery & Convenience Stores and Pharmacies
      Learn more

At VantageOne Credit Union, we want you to know that the health and safety of our members, staff and community are top priority. Above are resources in the tabs for our members and businesses and below are answers to some frequently asked questions:

1.) How are you cleaning your offices and branch locations?

In line with recommendations from Health Canada, we are taking precautionary steps and we have increased the amount and depth of our cleaning measures. This includes frequent and daily cleanings of all “high touch/traffic” areas, ATMs and work stations. To learn more about our preventative cleaning measures, please read our latest COVID-19 Member Update.

2.) Can I visit any branch for banking assistance?

At this time, we are recommending that members call our Solutions Centre BEFORE coming in to a branch for assistance, as they may be able to help you and save you the trip! Our branches are currently operating with restricted access and reduced hours. Learn more

3.) How can I prepare for my next appointment?

During this unprecedented time, we realize that our members need us now more than ever for advice and support regarding their financial well-being. Currently, our branches are remaining open with reduced hours our staff are here to assist you  online and on the phone.

It is important to note that when visiting for teller services or an appointment, our staff will be asking you these questions before allowing access to the branch or appointments:

  • Have you travelled outside of Canada, including the U.S., within the last 14 days?
  • Are you experiencing any cold or flu symptoms?
  • Have you been exposed to anyone that has been confirmed to have or is being tested for the COVID-19 Virus?

If you answer YES, to any one of these questions, we will be asking to conduct the appointment with you over the telephone instead of in person, at the branch.

If you answer NO, to any of the questions above, we will conduct the appointment as usual with you. Please be assured that our offices are being cleaned ahead of member appointments as well as after.

4.) How is social distancing being applied in the branches?

We have advised staff and posted member notices that while in branch, everyone is asked to adhere to the following social distancing protocol as set forth by various health organizations across Canada which includes:

  • Refrain from person to person contact including no handshakes or hugs
  • Please use our hand sanitizing stations upon entering and exiting
  • Avoid touching your face and cover coughs and sneezes with your arm
  • Maintain a 1-2 meter distance between yourself and other members in line, as well as with our staff

5.) I don’t want to visit the branch, how can I bank remotely?

For members that wish to minimize their public exposure, we offer digital banking services available 24/7 including online and mobile banking, smartphone apps and Interac® e-transfers. Whether you need to deposit a cheque, transfer funds between accounts, check your balance, and pay a bill, VantageOne’s mobile apps and online banking give you the flexibility and convenience to bank from your home.

You can also reach our Solutions Centre for assistance and banking over the telephone at:

1.888.339.8328.
8:00 am – 5:00 pm Monday – Friday
9:00 am – 3:00 pm Saturday

Learn more about our Remote Banking Optionsonline banking and mobile app

Our mobile and online banking solutions are available to you anytime and from anywhere – 24/7.

6.) How can I support local businesses in our communities?

VantageOne is also proud to support and partner with the Peachland Chamber of Commerce for their local gift card purchase program to support Peachland businesses in these unprecedented times. Learn more

We continue to encourage our members, staff and communities to support each other. Thank you to the Vernon Chamber of Commerce for these suggestions:

  1. Buy gift certificates from your favourite restaurant, shop, barber, etc. This an easy way to help businesses financially now, while saving for the future.
  2. Inquire about delivery options from business or through a local courier.
  3. Buy goods such as food, cleaning supplies, and pharmacy items from a local manufacturer or supplier.
  4. Reach out to the local business directly and see if they have any innovative ways to provide their products or services.

7. Be aware of COVID-19 email, telephone and other scams.

As the situation with COVID-19 evolves it is important that we all remain vigilant in protecting ourselves against fraud. Here are some tips and best practices to consider:

  • Be wary of suspicious emails – Do not open attachments or click on embedded links in emails that you do not trust. By opening an attachment or clicking on an embedded link you could unknowingly download malicious software onto your device. The Canadian Bankers Association is also cautioning against email scams related to COVID-19.
  • Canadian Anti-Fraud Centre – Stay up to date on information about COVID-19 scams impacting Canadians at this time.

 

March 17, 2019

IN BRANCH APPOINTMENT PROTOCOL AT VANTAGEONE CREDIT UNION

During this unprecedented time, we realize that our members need us now more than ever for advice and support regarding their financial well-being. Currently, our branches are remaining open and our staff are here to assist you in person, online and on the phone.

As the COVID-19 outbreak continues to evolve, we have decided to implement some further precautions in addition to the ones posted in our notice dated March 12, 2020, in order to help keep our members and staff protected.

Going forward, please be prepared that our staff will be asking you these questions before assisting you during an appointment:

  • Have you travelled outside of Canada, including the U.S., within the last 14 days?
  • Are you experiencing any cold or flu symptoms?
  • Have you been exposed to anyone that has been confirmed to have or is being tested for the COVID-19 Virus?

If you answer YES, to any one of these questions, we will be asking to conduct the appointment with you over the telephone instead of in person, at the branch.

If you answer NO, to any of the questions above, we will conduct the appointment as usual with you. Please be assured that our offices are being cleaned ahead of member appointments as well as after.

While in branch, please also adhere to the following social distancing protocol as set forth by various health organizations across Canada which includes:

  • Refrain from person to person contact including no handshakes or hugs
  • Please use our hand sanitizing stations upon entering and exiting
  • Avoid touching your face and cover coughs and sneezes with your arm
  • Maintain a 1-2 meter distance between yourself and other members in line, as well as with our staff

As always, we are here to support you. For further information and financial well-being supports for our members and businesses, please visit our website at www.vantageone.net and ask our staff about remote & mobile banking options.

– VantageOne Credit Union Staff & Board

 

March 12, 2020

At VantageOne Credit Union, we want you to know that the health and safety of our members, staff and community are top priority.

In line with recommendations from Health Canada, here are a few of the precautionary steps we have taken during this recent outbreak of COVID-19:

  • We’ve asked our employees to make sure they are taking everyday preventive actions to help prevent the spread of illnesses, such as staying at home if sick, washing hands thoroughly, sanitizing personal items and wiping down their work areas.
  • All “High Touch” and “High Traffic” areas will be cleaned regularly including ATMs, desks, keyboards and mouse, chairs, light switches, doorknobs and common areas.
  • Staff have been asked to limit contact with other staff and members including refraining from giving handshakes or hugs and may choose to wear medical grade gloves while serving members.

At this time, based on the current state of our business operations, the direction laid out in our Business Continuity Plan and Pandemic Plan and the guidelines set forth by various health agencies, we feel assured that our branches remain safe for our members, staff and community. Therefore, we are continuing to operate as normal. The situation is being monitored, and any changes to this plan that may impact members will be communicated to you.

For members that wish to minimize their public exposure, we offer digital banking services available 24/7 including online and mobile banking, smartphone apps and Interac® e-transfers. You can also reach our Solutions Centre for assistance and banking over the telephone at:

1.888.339.8328.
8:00 am – 5:00 pm Monday – Friday
9:00 am – 3:00 pm Saturday

– VantageOne Credit Union Staff & Board

Up to $1,500 cash in your wallet for what matters most to you! 

About Our Mortgages – Learn more about our flexible mortgages here.

Apply Online – Start an online application here.

 

Call or visit us in branch to learn more – 

Toll-Free: 1.888.339.8328
Phone: 250.545.9251

*Rates and Cash Back amounts are subject to change at any time without notice. Limited time offer.
Terms and conditions apply, please contact us for further details.

 

 

For a limited time only we have our February Savings Blitz on select deposit specials. Take advantage of these offers now – March 2, 2020 is the deadline for RRSP contributions.

  • 2.10% – 3 Year Redeemable on Anniversary*
  • 1.90% 18 Month Redeemable After 12 Months*

*Rates are subject to change at any time without notice. Limited time offer. Minimum $500 deposit.
*Terms and conditions apply, please contact us for further details.

TFSA vs RRSP

Canadians have never had so many rewarding ways to help their hard-earned money go the distance!

What is a RRSP?
A Registered Retirement Savings Plan (RRSP) is an investment account that allows you to save money for your retirement while lowering your income tax. RRSPs build your wealth over time, and will put more money in your pocket through tax savings today.
Where saving for the future is concerned, a Registered Retirement Savings Plan (RRSP) is one of your wisest options—and we’re happy to help you set one up so that you can be ready to Retire Your Way!

What is a TFSA?
The Tax-Free Savings Account (TFSA) is a flexible, registered general-purpose savings vehicle that allows Canadians over the age of 18 to set money aside, which grows tax-free, throughout their lifetime. Each calendar year, you can contribute up to the set TFSA dollar limit of that given year, plus any unused TFSA contribution room from the previous year—as well the amount you withdrew the year before. The annual TFSA dollar limit for 2020 is $6,000.00.  The cumulative limit as of 2020 is $69,500.

The biggest determining factor for TFSA vs. RRSP is your income now vs. at retirement.

If your income now is higher than it will be at retirement, then the RRSP is the most effective option for tax efficiency. If your income now is lower than it will be in retirement, then the TFSA is the most effective option for tax efficiency.

With this in mind, our strategies will usually include both components, just weighted differently depending on your unique situation and financial goals.

Why Choose a TFSA?

·  Grow your savings tax free
When you invest in a TFSA any investment growth that is made through the account is not taxed.

·  Withdraw with ease
You can withdraw your funds from a TFSA at any time without penalty, plus withdrawals don’t count as income for taxation purposes (you already paid the taxes before you invested).

·  Keep your benefits
When you withdraw income from your TFSA it doesn’t affect your eligibility for income-related benefits and tax credits such as Old Age Security or Child Tax Benefit.

Why Choose a RRSP?

·  For retirement and more
In addition to retirement, RRSPs can also be used for first-time home buyers and education costs through the Home Buyers’ Plan or Lifelong Learning Plan.

·  Lower your tax bill today
Regular contributions to a RRSP during working years will lower your tax bill when your income is usually highest.

·  Tax-deferred growth
Investments grow tax-deferred. Funds are withdrawn at retirement and typically in a lower tax bracket.

Get started on the right path by booking an appointment today!

Contact Us

At VantageOne, we recognize the importance of Financial Literacy so much so that we actually have a special role dedicated to working with the schools and community groups in our region to improve their financial ability. Meet Kristine Lidstone, Financial Ability Liaison at VantageOne Credit Union.

Kristine started off working for credit unions right out of high school and started her 16 year career with VantageOne as a teller at our Main Branch and has worked in various positions throughout the organization including:

  • Call Centre Representative (now Solutions Centre).
  • As a Member Service Representative (MSR) in Armstrong for the opening of that branch.
  • MSR and Account Manager (for seven years) at the Okanagan Landing Branch in Vernon.
  • And she assisted with the opening of our Peachland branch.

In her role as Account Manager, she became very aware that our younger generation lacked basic knowledge in the area of everyday banking and credit that they needed in order to be successful at managing their own finances. It became her passion to improve the financial ability of those in the local communities and for over 15 years she has helped provide financial educational workshops in the schools and for community organizations in Vernon, Armstrong and area. Kristine’s presentations are informative and fun and specifically tailored to the group she is presenting to, whether it is a Grade One class or Grade 12’s through to young adults and seniors. She is passionate about what she does and in high demand!

 

When Kristine isn’t at work you will likely find her out in the community walking her dogs, volunteering, watching hockey or enjoying time with her husband, three daughters and two granddaughters.

If you are interested in learning more about Kristine’s presentations and workshops please contact us at: info@vantageone.net

 

We want to say thank you.

As our way of saying thank you to you, we’re offering our members a small token to help pay for their lunch at this weekend’s Sunshine Festival.

How It Works:

The first 500 members that visit our Big Yellow VantageOne Tent in the center of the Sunshine Festival, will receive an envelope containing $5.

Members must come to the tent, and display one piece of valid Government Issued ID, and their VantageOne Member Card.

Limited to one per person, at the Sunshine Festival Only.

Not A Member?

That’s fine too, while this lunch offer is specifically for members only, come down and see us, we have an offer for you as well. The first 100 non-members will receive free member shares to join! Terms and conditions do apply.