For Immediate Release

Donate to VantageOne’s BC Flood Appeal

November 24, 2021 – As community-based financial institutions with deep roots in the areas we serve, credit unions have a long history of coming together to support Canadian communities. Recently, a severe storm occurred, resulting in flooding, landslides, mudslides, power outages and other incidents across the South Coastal and Interior regions of British Columbia. With relief and recovery efforts now underway in the province, VantageOne Credit Union and credit unions across Canada have come together to support the Canadian Red Cross and those who were impacted by the flooding in southern BC. Credit union members are encouraged to donate today by visiting https://bit.ly/CUs4BCFlood.

The Canadian Red Cross is working to get help to people in and around affected areas as quickly as possible and provide humanitarian assistance for new needs as they arise. Money raised will enable the Red Cross to carry out relief, recovery, resiliency and risk reduction activities in and beyond the region at the individual and community levels.

“In times like these, we remind ourselves that we are friends, family, neighbours and community partners. Our communities are ultimately stronger when we come together to support each other. On behalf of VantageOne Credit Union we would like to extend our deepest gratitude for your generous donations,” Glenn Benischek, President and Chief Executive Officer of VantageOne Credit Union.

 

About VantageOne Credit Union

As a community-based credit union, we are owned by our members and operated by people who live here and are deeply invested in our communities. Our history as a credit union reaches all the way back to 1944 when we opened our first branch in Vernon. Since that time, we’re proud to have become a vital part of the local economy, offering services through four branch locations including Peachland, Armstrong, Edgewood and Vernon.

To learn more about VantageOne and services offered through our business lines: Consumer & Commercial Banking Services, Wealth Management and Leasing Solutions, please visit www.vantageone.net

 

For all media inquiries, please contact:

Glenn Benischek, President and Chief Executive Officer

Email: glenn@vantageone.net

Phone: 1-250-260-4505

 

Black Friday is just around the corner and it’s a day of sales and shopping, that while fun and exciting, can lead to some serious debt!

Below are some tips to help you navigate Black Friday shopping this year:

1. Set a budget

If you plan on shopping this Black Friday, then you should absolutely have a budget before you hit the first store—online or in person. A budget is a plan for your money, and stepping into one of the biggest sale days of the year without a spending plan could spell disaster. Check out our VantageOne Simple Budget Plan for some assistance in planning your budget.

2. Do your research

Once you’ve set how much you’ll spend, it’s time to do some research. Thinking ahead will help you prioritize your spending. But remember, time is money, meaning the amount of time you spend researching also comes at a cost and can add up to much more than any of the deals you get. But do make sure you have a sense of where the best deals are so you can hit fewer stops, or websites—and avoid overspending. Check out flyers, websites and coupon/deal sites to see what is out there.

3. Only buy what you need

This might seem like common sense, but a lot of people get sucked in by the sales and make the common mistake of overbuying. What might seem like a good idea in December becomes an awful idea when the bills  Simply put, don’t buy stuff you have no need for and you can’t afford.

4. Shop Online

Again, your time is money! You can avoid the large crowds and long waits in line by shopping online. Plus you will save on parking, gas, and other miscellaneous expenses that may come up through a long day of shopping like eating out or buying things you didn’t plan on buying. Remember to watch for free shipping codes or online discounts before you complete your purchase.

5. Put your savings…into savings!

Saved $40 on that appliance or 50% off a big purchase? Consider putting some of the cash you saved into a savings account for next year’s Black Friday. Example – saved $100 on an electronic, put that full $100 or even $50 of the savings into an account for the future.

6. Relax

Just relax and remember…this is just stuff. Ask yourself this question: In a couple of years from now, will I even remember what I saved or what I bought, is it that important to me? Better yet, will the person you’re gifting this item, still be using it?

It’s important to keep a healthy perspective and mindset. If you don’t get that crazy deal or television or game console, it’s not the end of the world! Don’t get so caught up in shopping and finding a deal that you lose sight of WHY you’re shopping and giving in the first place!

Have fun out there and shop smart!

Referrals = Rewards for current members!

Current members can earn $50 per successful referral, up to a maximum of $250*!

How does it work?

  • – Visit a branch or call us to get added to our Member Referral Tracker
  • – Ask us for some member referral cards to give to your friends (or print one off here – Refer Your Friends & Earn Cash! Printable Form)
  • – Give the completed referral card to your friend and have them bring it to the account opening appointment.
  • Note: they must present the referral card or provide our staff with your full contact details  at the time of the account opening

How do you get paid?

  • – If the friend you refer completes the New Member Welcome Bonus step one within 60 days, you will have your $50 deposited into your account within two weeks from the requirements being met.

*Terms & Requirements

  • – Offer is valid for successful account openings only. New members must reach all requirements in step 1, in order to trigger the referral bonus to you. Learn more about the New Member Welcome Bonus here.
  • – Offer ends March 1, 2022. Accounts must be opened on or before March 1, 2022, at the end of the business day to qualify.
  • – This offer is for a limited time only and is subject to change at any time.

Visit us in branch or contact us to learn more!

Program Details

New members can earn up to a $200 Welcome Bonus!

How does it work?

  1. Meet the requirement in the 1st Tier and earn $100. (Note: All Tier 1 must be met first before moving to Tier 2)
  2. Meet the requirements in the 2nd Tier to earn the second $100, for a grand total of $200.

1st Tier = $100Both items required from this list:

  •  – One or more auto credit (Payroll, pension, etc)
  •  – One pre-approved debit

2nd Tier = earn the second $100, for the full $200 bonus – one item required from this list:

  •  – Overdraft
  •  – LOC
  •  – Mortgage
  •  – Term deposit or investment (VOF investment as well)
  •  – Registered Product (TFSA/RSP/RIF/RDSP/RESP)
  •  – Collabria credit card

Eligibility Requirements & Further Details

  •  – Meet minimum standards to open an account with VantageOne
  •  – New to us – no previous membership with VantageOne in the last 3 years
  •  – Age 19 years and older
  •  – $25 Equity fund deposit required
  •  – 6-month hold on bonus deposit(s)
  •  – One bonus per household
  • – Program ends at the end of the business day on March 1, 2022
  • – Account must be opened on or before March 1, 2022 by the end of the business day in order to qualify

Contact us today to book an appointment!

Making purchases is secure, easy and convenient with your Collabria card. With Apple Pay ™, Samsung Pay, Google Pay and Click to Pay you have endless choices when it comes to making a purchase online or on the go.

Easy Checkout
There is no need to get your wallet out at the checkout line as no physical card is required for purchases! Your mobile device lets you check out quickly with your new credit card for both in-store and in-app purchases.

Protect Your Payments
When you use mobile payments, your credit card number is never saved or stored. Instead, a token is created, replacing the actual credit card number with a special number for making payments with a one-time use security code. If you ever do have fraud on your card, you’re protected with Zero Liability protection.

Hot off the press…read our Winter Newsletter here:

Winter Newsletter December 7, 2021

Or catch up on past updates here:

CEO News & Member Updates

IMPORTANT NOTICE

Starting November 1, 2021 all non-profit organizations currently receiving paper statements will be charged $3.50.

All organizations are encouraged to signup for e-Statements for FREE. For further information on this change and how to set-up e-Statements or online banking, please review our Member FAQs below:

Read the full Member FAQs here

 

Please help us by taking a few minutes to tell us about the service you have received so far. We appreciate your business and want to make sure we not only meet but exceed your expectations.

All entries that choose to leave their contact information at the end of the survey will be entered into a monthly prize draw for $25 gift cards from a local business.
Note you will only be contacted if:
1.) you indicate you would like to be contacted for follow-up
2.) you win a prize

Take the survey here 

 

Offer Details

Cardholders will earn 25% more reward points whenever they use their Collabria credit card at eligible home supply, hardware and lumber stores (limited to a spend cap of $400 per card).

Eligible stores are stores that fall under the following Merchant Category Codes (MCCs):

  • Code 5200: Home Supply Warehouse Stores
  • Code 5251: Hardware Stores
  • Code 5211: Lumber/Build, Supply Stores

Timing

This campaign will be active in market between August 1 – October 31, 2021.

Eligibility

All existing consumer and business accounts, except US Dollar, Classic, and Low Rate Business

Terms and Conditions

The following message was distributed on July 8, 2021 by in-branch posters and handouts at Okanagan Landing as well as by email, website notice and online banking & mobile app direct message.


July 8, 2021

Hello, Members of VantageOne,
This member update is all about adapting to change at VantageOne. As you are aware, there have been significant shifts over the past year which has accelerated changes in the financial industry. As a result, we have identified a need to respond to these changes to remain competitive and continue to add value to our members.

Three big changes in our industry have occurred during the pandemic:
1. Member Banking Behaviour – the pandemic accelerated the use of non-branch banking channels in our society. This means we are experiencing a significant reduction in branch traffic. Over the past five years, even pre-pandemic years, we have seen a reduction in branch visits by members.

2. The Competitive Environment – the competitive environment continues to grow as we face not only the large banks, but new aggressive technology-based financial companies focused on key parts of our industry.

3. Continuation of Low-Interest Rates – the very low-interest-rate environment has had a positive impact on consumers who are borrowers; however, it has reduced the margins from traditional banking for financial institutions. Given the competitive environment, we don’t see margins returning to pre-pandemic levels anytime soon. As a result, managing expenses and investing in technology has become even more important than in the past.

WHAT IS CHANGING?
To respond to these three big changes in our industry, we need to restructure our branch delivery in the Vernon market. This means moving from three branches in the Vernon market to one branch in the Vernon market. Our goal is to consolidate back to Main Branch for consumer banking services and we will be closing our Okanagan Landing and North Vernon Branches to consumer banking.

This change will allow for a more cost-effective branch network in Vernon and leverage our Main Branch building that we have recently updated. There are no changes to our other branches.

The specifics of the changes are as follows:
1. Closure of Okanagan Landing Branch — we will permanently close our Okanagan Landing Branch as of August 20, 2021. Our North Vernon Branch is open at this time to assist you with your banking needs.

2. Close and Re-Purpose North Vernon Branch – On October 2, 2021, North Vernon branch will be closed to consumer banking at the end of that business day; however, the drive-thru ATM and Night Deposit will remain open. We will move our Commercial Services department to this location and re-purpose North Vernon as our Commercial Centre along with our Wealth Management location.

3. Re-Open Main Branch – On October 4, 2021, we will re-open Main Branch as our centrally located 6 days a week branch for member transactional services in the Greater Vernon Market. The above changes will allow us to:
* Improve our branch cost structure.
* Provide members with a centrally located branch open 6 days a week.
* And an enhanced capacity to handle larger volumes of member traffic.

4. Commercial opens office at North Vernon – Our commercial team will relocate and open in their new location at the North Vernon Branch on Tuesday, October 12, 2021.

IMPACT ON OUR PEOPLE
Our goal is to identify opportunities to reallocate impacted staff within our organization, where possible. Rest assured that we are not a large bank making these changes and then walking away. We are committed to ensuring that the impacted employees are supported through these changes and are provided with the necessary support.

Our members will be impacted by the change; however, the biggest request we get from member feedback and surveys is that we need to reopen Main Branch. This change will allow us to reopen Main Branch and offer 6 days a week services centrally located in downtown Vernon. ATM and Night deposit service will continue to be available at North Vernon Branch. Finally, as we have seen, many of our members are choosing other ways to bank, more convenient and faster, we will work through this with those members who may be challenged with this new branch structure.

CHANGE IS HARD
We understand change is hard and has an impact on people. We can assure you that the changes being made have been well thought out and will provide benefits to respond to the three big changes in our industry. VantageOne remains strong, sound and committed to providing members with the benefits of cooperative banking well into the future, these changes allow us to continue this strength forward.

Thank you all for choosing VantageOne as your financial institution. Our commitment to members will never stop and we will work even harder to ensure we not only meet but exceed your expectations as we move past these changes and compete in the new world of financial services. Our commitment to you remains, “Service and Advice with a Human Touch”. The channels we use to connect with members may change, but we will never lose sight of the importance of personal interaction.

Thank you for your understanding as we go through these changes.

Sincerely,

Glenn Benischek
Chief Executive Officer


Contact Us

If you have any questions, comments, or concerns, please reach out to us at membercommunications@vantageone.net

Have you missed a recent message or email?

1.) check your junk email
2.) contact us to ensure we have your current email address
3.) if you haven’t opted in for member emails but would like to, sign up here.

What happens to my account, do I need to change any of my pre-authorized debits or credits? Will my account number change?

Your account number will remain the same and nothing will change with your account. The Okanagan Landing and North Vernon Branches will remain as digital branches when the physical locations close to consumer banking. You can continue to bank seamlessly with our Solutions Centre or at any VantageOne location, including our Main (downtown) Branch when it re-opens on October 4.

Please contact us with any further questions you may have about your account. Contact Us

To respond to these three big changes in our industry, we need to restructure our branch delivery in the Vernon market. This means moving from three branches in the Vernon market to one branch in the Vernon market. Our goal is to consolidate back to Main Branch for consumer banking services and we will be closing our OkanaganLanding and North Vernon Branches to consumer banking. There are no changes to our other branches. Important Note: There will be no changes to your account and your account number will remain the same. You can continue to visit any VantageOne location for service and utilize our Solutions Centre.

Three big changes in our industry have occurred during and as a result of the pandemic, which has deemed these changes necessary in order to remain a strong credit union into the future:

1.) Member Banking Behaviour
– the pandemic accelerated the use of non-branch banking channels in our society. This means we are experiencing a significant reduction in branch traffic. Over the past five years, even pre-pandemic years, we have seen a reduction in branch visits by members.

2.) The Competitive Environment –
the competitive environment continues to grow as we face not only the large banks, but new aggressive technology-based financial companies focused on key parts of our industry.

3.) Continuation of Low-Interest Rates
– the very low-interest-rate environment has had a positive impact on consumers who are borrowers; however, have reduced the margins from traditional banking for financial institutions. Given the competitive environment, we don’t see margins returning to pre-pandemic levels anytime soon. As a result, managing expenses and investing in technology has become even more important than it ever has in the past.

These changes will allow us to respond to members’ feedback and their desire to have Main Branch re-opened:

1. Improve our branch cost structure
2. Provide members with a centrally located branch open 6 days a week with Main Branch re-opening
3. This reopening will provide members with an enhanced capacity to handle larger volumes of member traffic

There are no current plans to close any additional branches. VantageOne has been committed to maintaining a branch presence in the communities we serve.

The North Vernon location is within the growing commercial district of the City of Vernon and provides ample parking, making it an ideal location for our Commercial Centre.

Our goal is to identify opportunities to reallocate impacted staff within our organization, where possible. Rest assured that we are not a large bank making these changes and then walking away. We are committed to ensuring that the impacted employees are supported through these changes and are provided the necessary support.

Employees will continue to work in the communities we serve today and, as always, continue to have opportunities to consider new roles and learn new skills for career development. VantageOne is changing so that we remain competitive and sustainable for the long term for our employees, our members, and our communities.

Drive-thru ATM- available at our North Vernon Branch at 5300 26 Street, Vernon
Walk-up ATMs & Night Deposit– available at North Vernon and Main Branch
Teller Services – available at North Vernon until end of day on October 2, 2021, then re-opening at Main Branch on October 4, 2021

Important Dates:
August 23, 2021– North Vernon moves to a 6 Day Branch, Monday to Saturday
October 4, 2021– Main Branch re-opens 6 days a week, Monday to Saturday, as our Consumer Banking branch in the Vernon market

Remote Banking Options:
VantageOne offers a wide range of remote banking services that allow you to bank from anywhere, including your own home:

Solutions Centre
Open Monday to Friday 8am to 5pm and Saturday 9am to 3pm.
Connect with our team by phone call 1.888.339.8328, or through
EasyConnect video call & live chat, or by email info@vantageone.net.

Online Banking and Mobile App
Available 24/7.

As a member of VantageOne you can continue to bank seamlessly with our Solutions Centre or at any of our branch locations, including Main (downtown) when it re-opens on October 4, 2021.

Full Member FAQs

To view the full FAQ communication for our members, Click Here: Member Facing FAQs