Our members may be impacted by an issue causing their debit cards to be declined at some Point of Sale (POS) terminals.  This is not a credit union debit card issue.  This problem is impacting financial institutions that have issued new debit cards supporting the Interac Mandated changes of Combined Data Authentication (CDA).  Member transactions with these CDA cards will be declined when the member is required to use the PIN (Contactless impacted when spend limit exceeded or cumulative spend exceeded) at some POS terminals.  However, the member will be able to process transactions using Contactless (no PIN and insert) and the CDA debit cards continue to work at all ATMs.

For VantageOne members this means any MemberCards that we ordered through the banking system or were auto-renewed in 2019. MemberCards issued in branch are not affected.

This issue was first brought forward (December 17th) by one credit union and, at the time, it appeared to be an isolated situation. CCUA staff escalated the problem to Interac to investigate.

Everlink provided to Interac a sample of test cards to assist with the investigation.
Interac concluded that this was not card related as all CDA cards issued by credit unions had been certified using Interac’s third-party agent.

On December 31st CCUA staff identified that several more credit unions have been impacted by this issue and the problem has continued to spread.

Interac has now confirmed that this is a hardware terminal issue at some merchant locations.   The vendor, Verifone, has been able to replicate the error and identify the bug causing the declines.  We are anticipating further updates from Interac on the resolution to this issue and will update credit unions when received.

This is not only impacting credit unions, as several banks have identified the same issue, and it also appears to impact credit cards at the same terminals.

To date the impacted Merchants/Acquirers so far identified are: 

Canada:   Global Payments (Loblaw Brand merchants), Moneris (Costco, La Senza, Victoria Secret/Pink, Bath and Body Works, Esso, Petro Canada) and other small merchants

USA: NYCE network (Walmart, Costco, Shell, McDonalds and other merchants) 

 

Interac has now issued a customer alert on its newsroom. https://newsroom.interac.ca/intermittent-interac-debit-chip-and-pin-card-purchase-declines/

To better protect you from fraudulent online activity, on January 8th, we are adding a Credit Card Payment Waiting Period to newly added credit cards that you add through online banking.

What this means is, once you’ve added a credit card to your account through online banking, you will need to wait before you can make your first payment. This is only for newly added credit cards and only for the first initial bill payment towards it. This has no affect on credit cards that you already have attached to your account.

If you call our Solution Centre or come into a branch we can add the credit card to your account that you can pay right away or make that first initial bill payment if you added it online!

We also recommend setting up Mobile Alerts to notify you of various account changes when they occur.  Check them out!  You will find the link for Mobile Alerts on the left-hand side of the screen, after you log in to online banking, under ‘Messages and Alerts’.

 

Please contact your branch today for full details and we can assist you with all your financial needs!

Notice of Annual General Meeting

All members are invited to attend.
Wednesday, May 6, 2020
7:30 pm
Prestige Hotel
4411 32nd Street, Vernon
Registration begins at 6:45 pm


Call for Director Nominations

Nominations are invited to fill two (2) vacancies on VantageOne Credit Union’s board of directors. Two (2) directors will serve a 3-year term, ending in 2023. Directors perform an important role in the credit union, especially in the shaping of policies and long-term objectives. To be eligible, candidates must be nominated by three (3) members or by the Nominating Committee. They also must be members, other than junior members, in good standing, at least twelve (12) months prior to the date of the Annual General Meeting, which is to be held on May 6, 2020.

Written nominations for the volunteer positions must be received no later than 3:00 pm, Wednesday, January 29, 2020.

2020 Nominations Package

 

VantageOne’s Peachland Branch Recognized with the 2019 Excellence in Professional Service and Retail Award by the Peachland Chamber of Commerce

Peachland, B.C. – On October 19, 2019, the Peachland branch of VantageOne Credit Union was recognized with the 2019 Excellence in Professional Service and Retail Award at the Peachland Chamber of Commerce’s 23rd annual Business Excellence Awards. These awards recognize businesses, individuals and non-profit organizations that demonstrate professional excellence, outstanding customer service, entrepreneurship and a passion for the Peachland community.

“We are so thankful to have been recognized by the Peachland Chamber of Commerce with this year’s Excellence in Professional Service and Retail award,” says Lenka Anderson, Member Services Manager at VantageOne’s Peachland Branch. “We have made strong connections with the local community since opening in June 2017 and have built a reputation of being here to serve them as their trustworthy and knowledgeable financial professionals. The VantageOne vision is to provide our members and clients with an “extraordinary experience”, and to receive this award in recognition of our efforts in Peachland, is a great honour.”

“We are thrilled to have our team in Peachland recognized by the community for their dedication and service,” says Glenn Benischek, CEO of VantageOne Credit Union. “Our people are our difference, this is an honour that reinforces the strength of our team and our commitment to the community of Peachland.”

​For more information about the Peachland Chamber of Commerce and the Business Excellence awards, visit https://www.peachlandchamber.com/.

 

Founded in Vernon in 1944, VantageOne Credit Union has been providing financial services to communities in the Okanagan region for over 75 years. Since that time, we are proud to have become a vital part of the local economy with six branches across the region to serve our membership of over 11,000. We offer products and services ranging from consumer and commercial banking & borrowing solutions, wealth management and equipment leasing. As a proud local credit union with local decision making – we are dedicated to improving the financial ability of our members, clients, employees and communities through providing exceptional service with “a human touch”, advice, education and investment in our communities.

Apple Pay

Making purchases is easier than ever with your VantageOne Collabria credit card.

Collabria now offers Apple Pay. No matter which way you pay, you will continue to earn eligible rewards, benefits and security.

Easy Checkout

There is no need to get your wallet out at the checkout line as no physical card is required for purchases! Touching your finger to your device lets you check out quickly with your Collabria credit card for both in-store and in-app purchases.

Protect Your Payments

When you use mobile payments, your credit card number is never saved or stored. Instead a token is created, replacing the actual credit card number with a special number for making payments with a one-time use security code. If you ever do have fraud on your card, you’re protected with Zero Liability protection.

Frequently Asked Questions

What is Apple Pay?
Apple Pay offers an easy, secure and private way to pay on iPhone, iPad, Apple Watch and Mac. Collabria credit cards can be used with Apple Pay to pay on the go at merchants who accept contactless payments, in participating apps and on the web. Apple Pay will provide real-time notifications and details for your purchases when you use Apple Pay on iPhone or iPad.

Which cards and devices can use Apple Pay?
All Collabria credit cards are available for use with Apple Pay.

To use Apple Pay in-store, you must have an iPhone 6 or later or an Apple Watch that is paired with an iPhone 5 or later. To use Apple Pay for in-app payments, you must have an Apple Watch, iPhone SE, iPhone 6 or later, or iPad Pro, iPad Air 2 or iPad mini 3 or later. You can also use Apple Pay on the web on supported iPhones, iPads or Macs.

Click here for the complete list of frequently asked questions or visit the Apple website.

Additional resources from Apple:

Collabria Apple Pay Terms and Conditions.

On July 10, 2019 VantageOne celebrated our 75th Anniversary with member appreciation events at all of our branches and a big celebration in our Main Branch courtyard to kick-off our full year of celebrating 75 years!

The focus of our year long celebration is completing 75 Acts of Kindness in our communities. Some of the acts will be through our community sponsorship program, providing staff volunteers, free tent usage and through encouraging our staff and members to complete everyday tasks to add to our list like shoveling a neighbours driveway or buying a coffee for someone in line.

If you would like to be a part of our 75 Acts of Kindness, visit one of our 6 locations to select a card with an Act of Kindness on it and send us pictures to community@vantageone.net. Join us at our AGM in the spring (date to be announced soon!) to help us celebrate turning 75 and to check in on some of our Acts of Kindness so far. On July 10th, 2020 we will wrap up the year of celebrations and showcase our Acts of Kindness completed throughout the year!

Click here to learn more about our 75 Acts of Kindness completed so far!

 

VantageOne is excited to show off some of the new website changes we have been working on. You will notice that our homepage has a refreshed look with some added thumbnail images and new banners throughout the site.

Every change we make to the website is with you in mind – keeping the layout simple and streamlined to make it easy for you to find the information you need!

This occurs when a legitimate member sends an e-Transfer to someone they know. Criminals seize the opportunity to deposit the funds to a mule account before the intended recipient has the chance.  The interception is not caused by a vulnerability in MemberDirect or the Interac e-Transfer product, but rather because the recipient’s email account was accessed by a criminal. Once in that account, criminals can “see” the notification from Interac and use the deposit link to redirect funds into a different account by answering the security question.

 

Here are some tips to help protect yourself:  

  • Not communicate the answer to the security question via email.  Call and/or text the recipient with the password.
  • Select a question and answer that is not easy for a third party to guess.  If the notification is intercepted, it will be harder for a criminal to answer and steal the funds.
  • Be cautious not to click on any phishing links and ensure that they are only transacting with trusted websites, vendors and people.
  • Immediately notify their financial institution if they sense anything suspicious about their transaction.
  • Register for Autodeposit, this will make sending money on the e-Transfer service more secure!

There have been reports of fraudsters calling our members from fake numbers claiming to be from “a parent company of VantageOne Credit Union”. The scammers leave a message with instructions to be called back.

We believe they were attempting to gather personal information.

We would like to remind our members that VantageOne will not call you and ask for your personal details. Please be cautious when dealing with phone calls that ask for personal information. VantageOne staff and our Hub Solutions Centre, do reach out to members on occasion via the telephone, but these calls do not require your personal information and you are always welcomed and encouraged to hang up and call VantageOne back via the main member phone number at 250-545-9251, if in doubt.

We have included some fraud tips below to help you protect yourself from telephone scammers.

If you have any questions or concerns, please feel free to contact us.

Tips to protect yourself from scams:
• Never disclose personal information over phone, text or email, unless YOU initiated the need to do so or know who you are talking to.
• VantageOne will never call or send you emails or communications asking you to verify or provide your online banking details or account number.
• When in doubt, ask questions. When it comes to your finances, it is better to be suspicious and ask questions then to give information freely.
• If you feel pressured or threatened, never hesitate to hang up and end the call.

More Information
Canadian Anti-fraud Centre – https://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/vwapj/Little-Black-Book-Scams-e.pdf/$file/Little-Black-Book-Scams-e.pdf
Little Black Book of Scams
https://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/vwapj/Little-Black-Book-Scams-e.pdf/$file/Little-Black-Book-Scams-e.pdf

We are excited to announce that today we launched two enhanced features for INTERAC® e-Transfer – Request Money and Autodeposit! These new and convenient features are designed to save you time and make receiving and depositing your money that much easier. Please see below for further details.

INTERAC Request Money
Allows you to request money from an email contact through online banking, mobile web and the mobile app. When the contact logs into their online banking and fulfills your request, the funds are withdrawn immediately from their account and deposited into yours.

Online Banking:

  1. Log in to your VantageOne online banking and select ‘Request Interac e-Transfer’.
  2. Select the recipient you want to request funds from. You can choose a pre-existing contact or add a new recipient. You will need to check the box confirming you have received consent from the recipient for the request.
  3. Add the amount and optional invoice number and due by date.
  4. You have the option to add a personalized message, an invoice number and/or a due date. This is useful for small business members.
  5. Choose which account you want the fund to be deposited to.

Mobile App:

  1. Press the Interac e-Transfer tile on the home screen of the app.
  2. Login, if prompted.
  3. Press Request from the menu at the top.
  4. Press the From field to select the recipient you wish to request funds from. You can choose a pre-existing contact or add a new recipient.
  5. Enter the specified amount you are requesting and select the account you would like the funds to be deposited into. You have the option to add a personalized message, an invoice number and/or a due date. This is useful for small business members. You will need to check the box confirming you have received consent from the recipient for the request.
  6. Once the recipient has fulfilled your request, funds will be deposited automatically into your bank account and you will be notified. At this time an INTERAC e-Transfer service fee will be applied to your account, if applicable.

INTERAC Autodeposit 
Make receiving money even simpler by registering an email address that associates with the account at your financial institution. When an Interac e-Transfer is sent to the email address, the funds are automatically deposited. There is no need to login to online banking and answer a security question to claim the funds!

Online Banking:

  1. Log in to your VantageOne online banking and select ‘Transfers’, ‘Send Interac eTransfer’ and then ‘Autodeposit’.
  2. Choose an email to register to your VantageOne Account.
  3. Pick which account you would like the fund to be deposited to each time. Any transfers to the registered email address will be automatically deposited into this account. You can register up to 5 different email addresses to direct funds into different VantageOne accounts.
  4. Register your account.
  5. An email will be sent to the address you set up that must be verified before the link is complete. Click “Complete Registration”

Mobile App:

  1. Open the VantageOne Mobile app.
  2. Select the INTERAC e-Transfer tile on the home screen of the app.
  3. Login if prompted.
  4. Select Settings (beside the gear icon near the top right).
  5. Enter your email address and link an account. Any transfers to the registered email address will be automatically deposited into this account.  You can register up to 5 different email addresses to direct funds into different VantageOne accounts.
  6. You will receive an email to confirm your registration. Check your inbox and click “Complete Registration”