VantageOne is excited to show off some of the new website changes we have been working on. You will notice that our homepage has a refreshed look with some added thumbnail images and new banners throughout the site.

Every change we make to the website is with you in mind – keeping the layout simple and streamlined to make it easy for you to find the information you need!

This occurs when a legitimate member sends an e-Transfer to someone they know. Criminals seize the opportunity to deposit the funds to a mule account before the intended recipient has the chance.  The interception is not caused by a vulnerability in MemberDirect or the Interac e-Transfer product, but rather because the recipient’s email account was accessed by a criminal. Once in that account, criminals can “see” the notification from Interac and use the deposit link to redirect funds into a different account by answering the security question.

 

Here are some tips to help protect yourself:  

  • Not communicate the answer to the security question via email.  Call and/or text the recipient with the password.
  • Select a question and answer that is not easy for a third party to guess.  If the notification is intercepted, it will be harder for a criminal to answer and steal the funds.
  • Be cautious not to click on any phishing links and ensure that they are only transacting with trusted websites, vendors and people.
  • Immediately notify their financial institution if they sense anything suspicious about their transaction.
  • Register for Autodeposit, this will make sending money on the e-Transfer service more secure!

There has been a report of a fraudster calling one of our members from 1-888-597-9083 and claiming to be from “a parent company of VantageOne Credit Union”. The scammer left a message with instructions to have the member call back. We believe they were attempting to gather personal information.

We would like to remind our members that VantageOne will not call you and ask for your personal details. Please be cautious when dealing with phone calls that ask for personal information. VantageOne staff and our Hub Solutions Centre, do reach out to members on occasion via the telephone, but these calls do not require your personal information and you are always welcomed and encouraged to hang up and call VantageOne back via the main member phone number at 250-545-9251, if in doubt.

We have included some fraud tips below to help you protect yourself from telephone scammers.

If you have any questions or concerns, please feel free to contact us.

Tips to protect yourself from scams:
• Never disclose personal information over phone, text or email, unless YOU initiated the need to do so or know who you are talking to.
• VantageOne will never call or send you emails or communications asking you to verify or provide your online banking details or account number.
• When in doubt, ask questions. When it comes to your finances, it is better to be suspicious and ask questions then to give information freely.
• If you feel pressured or threatened, never hesitate to hang up and end the call.

More Information
Canadian Anti-fraud Centre – https://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/vwapj/Little-Black-Book-Scams-e.pdf/$file/Little-Black-Book-Scams-e.pdf
Little Black Book of Scams
https://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/vwapj/Little-Black-Book-Scams-e.pdf/$file/Little-Black-Book-Scams-e.pdf

We are excited to announce that today we launched two enhanced features for INTERAC® e-Transfer – Request Money and Autodeposit! These new and convenient features are designed to save you time and make receiving and depositing your money that much easier. Please see below for further details.

INTERAC Request Money
Allows you to request money from an email contact through online banking, mobile web and the mobile app. When the contact logs into their online banking and fulfills your request, the funds are withdrawn immediately from their account and deposited into yours.

Online Banking:

  1. Log in to your VantageOne online banking and select ‘Request Interac e-Transfer’.
  2. Select the recipient you want to request funds from. You can choose a pre-existing contact or add a new recipient. You will need to check the box confirming you have received consent from the recipient for the request.
  3. Add the amount and optional invoice number and due by date.
  4. You have the option to add a personalized message, an invoice number and/or a due date. This is useful for small business members.
  5. Choose which account you want the fund to be deposited to.

Mobile App:

  1. Press the Interac e-Transfer tile on the home screen of the app.
  2. Login, if prompted.
  3. Press Request from the menu at the top.
  4. Press the From field to select the recipient you wish to request funds from. You can choose a pre-existing contact or add a new recipient.
  5. Enter the specified amount you are requesting and select the account you would like the funds to be deposited into. You have the option to add a personalized message, an invoice number and/or a due date. This is useful for small business members. You will need to check the box confirming you have received consent from the recipient for the request.
  6. Once the recipient has fulfilled your request, funds will be deposited automatically into your bank account and you will be notified. At this time an INTERAC e-Transfer service fee will be applied to your account, if applicable.

INTERAC Autodeposit 
Make receiving money even simpler by registering an email address that associates with the account at your financial institution. When an Interac e-Transfer is sent to the email address, the funds are automatically deposited. There is no need to login to online banking and answer a security question to claim the funds!

Online Banking:

  1. Log in to your VantageOne online banking and select ‘Transfers’, ‘Send Interac eTransfer’ and then ‘Autodeposit’.
  2. Choose an email to register to your VantageOne Account.
  3. Pick which account you would like the fund to be deposited to each time. Any transfers to the registered email address will be automatically deposited into this account. You can register up to 5 different email addresses to direct funds into different VantageOne accounts.
  4. Register your account.
  5. An email will be sent to the address you set up that must be verified before the link is complete. Click “Complete Registration”

Mobile App:

  1. Open the VantageOne Mobile app.
  2. Select the INTERAC e-Transfer tile on the home screen of the app.
  3. Login if prompted.
  4. Select Settings (beside the gear icon near the top right).
  5. Enter your email address and link an account. Any transfers to the registered email address will be automatically deposited into this account.  You can register up to 5 different email addresses to direct funds into different VantageOne accounts.
  6. You will receive an email to confirm your registration. Check your inbox and click “Complete Registration”

 

There are many ways that you can bank with us, skip the drive and pay a bill online or keep those pajamas on and deposit a cheque with your phone from our app!

Please contact us for any questions that you may have!

reCAPTCHA is coming soon to online banking and is a system designed to establish if the person trying to login to an account is a robot/computer or a human.

As the system starts out and learns patterns you may be asked to select common themes in images to login, like the screenshot below.

This verification process will appear less and less as it learns and will then only begin to show up if the system detects abnormalities, or non-human-like interactions. This extra layer of protection will help keep your account safer from computers trying to guess their way in.

Here are 5 tips to help you protect your personal information and accounts:

  1. DO NOT click on any links and reply to messages requesting personal information. NEVER enter your login information or password on a link you click from any text or email. Rather, enter it directly at the website address you are familiar with.
  2. Change your passwords and login credentials regularly. We recommend changing these account security features every three months.
  3. Create passwords and PINs that are complex. Never use easily identified passwords, such as sequential numbers (i.e 1234567, 1111111), your address, your date of birth or your phone number.
  4. Review your account activity regularly. If you see something unusual or suspicious, Contact us right away.
  5. Subscribe to VantageOne’s Mobile Banking alerts via text or email. You can choose to receive a text or email (or both) anytime your online account is accessed, your login password is changed and or there is other account activity. See the list of options and set up alerts through Online Banking – Alerts.

Example of what reCAPTHCA looks like:

 

For our members safety our Main, Okanagan Landing & North Vernon Branches will be closing their ATM vestibules when the branches close.

Our drive thru ATM’s at our Okanagan Landing and North Vernon Branches will remain open 24/7. At this time our Armstrong Branch ATM vestibule will remain open as usual.

Need to deposit cheques?
You can use Deposit Anywhere to deposit cheques right from your smart phone. Similar holds like an ATM will apply, please follow the link for full details.

If you have any questions or concerns please contact us.

 

Stay in control of your finances at all time!
Set up mobile alerts in just 3 minutes, and get notified of any changes made to your VantageOne account. It’s that easy!

Get more information here

Did you know that the Credit Unions of BC Bursary Program awarded over $153,000 in bursaries in 2018?

We are proud to help BC students reach their post-secondary education goals through the Credit Unions of BC Bursary Program. Submit your bursary application today and get help towards funding your future!

To qualify for funding, applicants must also meet the following criteria:
▪Be able to demonstrate financial need.
▪Reside in BC and be a Canadian Citizen, a permanent resident of Canada,or designated as a protected person.
▪Have proof of post-secondary enrolment in an academic, vocational, technical,or technological program and transcripts. Please note: graduate and post-graduate students are not eligible.
▪Enrolment must be in a public Canadian post-secondary institution at the time of application. Applicants attending accredited private institutions will only be considered if their chosen program is not offered at a public institution. In this case, applicants must provide a statement as to why they are not attending a public institution,as well as a receipt for tuition.

 

 

 

 

APPLY NOW! 

After eight years and a lot of hard work by our people, we made the tough decision to wind down our realty subsidiary, VantageOne Realty. Our goal going into the business was to add value to our members by saving in real estate commissions as well as bring new revenue sources into our organization. We were successful in saving our members real estate commissions; however, couldn’t meet the revenue targets we required for the business. As a result, we made the difficult decision to wind down the business and focus on our core businesses — providing financial services to our members.

We wish to acknowledge our realty staff worked hard over the past 8 years. We saw a strong commitment by our real estate team to provide trusted personalized service to our members and clients. We thank all our VOR staff past and present for their efforts and we have worked with current staff to assist in their transition to other offices and directions.

In the highly competitive business word, the decision on what we do and don’t do is critical for our ongoing growth and prosperity. The choice to wind down VantageOne Realty was difficult; however, is the right decision so we can focus on core business growth into the future. VantageOne Realty will be winding down by the end of 2018 and we look forward to continuing to serve our valued members and clients in our core businesses of banking, investing, wealth management, loans, mortgages, leasing for both consumers and businesses.

Glenn Benischek
Chief Executive Officer