Wednesday, March 20th at 10:30am our Financial Ability Liaison at VantageOne, Kristine Lidstone, will be at the Enderby Library for a reading of The Adventures of Cashman and Supersaver!

There will be:
Coloring sheets and crayons provided, Games, Books will be for sale and signed by the Author and Financial Literacy kits will be available through the library!

You have the power to strengthen your own community.

You have the choice. You can make a difference.

When you choose VantageOne Credit Union, you have our local guarantee:

When things have to “go up the ladder for approval”, that means it starts and ends right here in Vernon, Armstrong, Peachland or Edgewood. Our ladder doesn’t stretch across Canada, awaiting a delayed response from someone in another time zone who has no understanding of what it’s like to live here. We decide, right here.

When you visit us, you are dealing directly with staff who live, work and play in the local communities. When you call us, you are reaching our staff right here, not a call centre based in Ontario or another region.

When you bank here, your funds stay here to support businesses in our area with loans, planning and advice. Check out our local business spotlights.

Community programs are enriched through donations, volunteers, funding support and financial ability education. Your money helps make this possible!

We offer omnichannel technology services for our members with a focus on making them accessible and easy to use. Our channels include; mobile app, online banking, Solutions Centre call centre, EasyConnect live video call and online chat & more!

By banking here, you are strengthening the very fabric of our communities that benefits you, your friends, family and neighbours by helping to build stronger, happier and healthier communities for the benefit of us all.

Banking Local, it’s the better choice. Make a difference today!

Switching is easy, here are your options:



When filling out your Government Relief application, or any debit/credit to your account please make sure you input your full account number.
Your full account number is 9 or more digits your shorter member number is 5-7 digits.

What is my Full Account Number?
There are a few ways you can get your full account number:

1. Give us a call
Local calls: 250.545.9251
Toll free: 1.888.339.8328

2. Locate a Cheque
Your full account number will be the far number right on the chqeue, as noted below.

3. Hop Online and pull a Direct Deposit and Pre-Authorized Debit (PAD) Form
Log into online banking
From your account list in the middle of the screen click on the account you wish to use. Most members will use their Main chequing account (Maximizer) for this.
After you have clicked the account you will see a link at the top of the page “Direct Deposit and re-Authorized Debit (PAD) Form
Click this link to generate a form that will have your full account number!

Please note you do not need to include the leading zeros 008000123456 would be 8000123456

Credit Union Day is a special day that we get to celebrate with our members. A day to celebrate and promote the Credit Union difference. For VantageOne, our members are OUR difference….YOU are our owners and give us the ability to positively impact our communities and the local economy.

This year the Credit Union Day celebration is focused around “Inspiring Hope for a Global Community”.

What is International Credit Union (ICU) Day®?

This special day celebrates the spirit of the global credit union movement. The day is recognized to reflect upon the credit union movement’s history, promote its achievements, recognize hard work and share member experiences. International Credit Union (ICU) Day® has been celebrated on the third Thursday of October since 1948.

The ultimate goal is to raise awareness about the tremendous work that credit unions and other financial cooperatives are doing around the world and give members the opportunity to get more engaged. October 15th will mark the 72nd anniversary of International Credit Union Day. Since 1948, this day has been celebrated annually by thousands of credit unions across the globe.

VantageOne is just one of more than 68,000 credit unions in the World serving 235 million+ members.

How are we celebrating?

This past year has shown us that “we’re stronger together” and sharing our own stories and experiences have brought us closer together with people locally…. and from around the World.

We invite you to celebrate with us virtually this year by sharing something you are thankful for, a story of inspiration or a lesson you have learned so far through this pandemic, by commenting on our social media channels. All with the intention of spreading hope and messages of resilience.

Instagram – @vantageonecreditunion



Twitter – @VantageOneCU

Important Notice – We Wear Because We Care
As we progress through the pandemic and prepare for a potential second wave, we are seeing many changes, in regards, to the wearing of face masks. Many major retailers, schools, and transit systems are moving in the direction of wearing masks in these indoor settings.
Effective October 14, 2020, VantageOne will be requiring face masks for all members, clients and visitors when they visit any of our locations and/or have appointments with any of our staff.


We are in this together!
As of September 14, all of our staff have been required to wear face masks in-branch and in our administration office settings, when outside of their personal office space or outside of their plexiglass barrier area, or when in an appointment with a member.


Why are we making these changes?

As a highly regulated business, we need to follow our society’s authorities that govern health and we know that there are many diverse opinions on the decisions made. We believe it is good in our society to have these diverse views. It has been clear; however, we must follow a three-step model:

  1. Try to avoid contact
  2. If avoidance isn’t possible use physical distancing (remain approx 2 meters apart)
  3. If physical distancing isn’t possible wear personal protective equipment including masks.

Given we are heading into the winter season, we don’t want to have members standing out in the cold so we expect to have to queue in the branch. As a result, we may not be able to follow the physical distance protocol, meaning we must follow the protective equipment model by requiring masks for all.

Thank you for your understanding, remember….we are in this together for the health of our community!

Over the last few months, we have offered temporary free Interac® e-Transfer services to our members. This temporary offer is coming to an end on October 31st.

Effective November 1st, we will be reinstating the e-Transfer fee for outgoing e-Transfers, but with a significant reduction. The e-Transfer fee will be reduced from $1.50 to $0.75 cents per transaction. REMINDER: If your banking account package includes a set amount of included free e-Transfers, they will still be free!

Please contact us to review your account package options.

or Click here to learn more about our account packages.


Manage your Canada Revenue Agency Direct Deposit Information with VantageOne Credit Union!

VantageOne can help you sign up for direct deposit or update your direct deposit information with the Canada Revenue Agency (CRA). We encourage you to use direct deposit to avoid any delays and receive your payments faster!

You can receive these CRA payments through direct deposit:
‐ Income tax refund
‐ Canada child benefit
‐ Goods and services tax/harmonized sales tax (GST/HST) credit
‐ Canada workers benefit
‐ Related provincial and territorial payments
‐ The new Canada Emergency Response Benefit

To sign up for direct deposit or update your personal details, login to your VantageOne Online
Banking on a desktop computer (the form can ONLY be completed using a desktop computer).

1.) Log into online banking
2.) From the left navigation menu, go to “Account Services”
3.) Select Setup CRA Direct Deposit
4.) Follow the steps as indicated to complete

It is important to note:
– This implementation only collects data to be submitted to CRA.
– Members must check to see their enrollment on the CRA website (it may take a minimum 1-2 business days).
– If an individual has never filed a tax return with the CRA, they are not eligible to sign up for the CRA direct deposit service through their financial institution.
– The CRA has confirmed that the Canada Emergency Response Benefit only supports SIN-based payouts and are not applicable to loans currently being provided for small businesses with a Business Number. Small businesses with a Business Number will be able to update their Direct Deposit information through their My Business Account portal on the CRA page.

Further Information

CRA Direct Deposit Q&As

Dear Valued Members,

In our Fall 2019 Newsletter, we communicated that your credit union had plans to temporarily close the Vernon Main Branch starting on March 2, 2020, to address Heating and Cooling (HVAC) upgrades to our building. Since that announcement, we received a consulting report indicating that the tiles on the exterior of our building were nearing the end of life and required replacement.

As a result of this report, we have decided to put our main branch HVAC upgrade on hold in order to address the exterior needs of the building first. This was not our plan going into 2020; however, we must be diligent in following the expert’s reports and address the highest priority items ahead of taking on other projects, including the HVAC upgrade. Similar to what any homeowner knows – addressing the highest priority projects first is of utmost importance in order to minimize challenges.

We apologize for any confusion this may have caused. And although it is unfortunate that we have had to make significant changes to our capital update plans, we feel this change will ultimately help to minimize the impact to our members, as we can now address these projects one at a time.

In summary, our main branch HVAC upgrade is on hold as we work on addressing the tiles on the exterior of our building first. Our members are very important to us and we will work hard to minimize any potential impact on you during the completion of any work we do.

Thank you for your continued support of VantageOne Credit Union.


Glenn Benischek