Fraud Alert

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There have been reports of fraudsters calling our members from fake numbers claiming to be from “a parent company of VantageOne Credit Union”. The scammers leave a message with instructions to be called back.

We believe they were attempting to gather personal information.

We would like to remind our members that VantageOne will not call you and ask for your personal details. Please be cautious when dealing with phone calls that ask for personal information. VantageOne staff and our Hub Solutions Centre, do reach out to members on occasion via the telephone, but these calls do not require your personal information and you are always welcomed and encouraged to hang up and call VantageOne back via the main member phone number at 250-545-9251, if in doubt.

We have included some fraud tips below to help you protect yourself from telephone scammers.

If you have any questions or concerns, please feel free to contact us.

Tips to protect yourself from scams:
• Never disclose personal information over phone, text or email, unless YOU initiated the need to do so or know who you are talking to.
• VantageOne will never call or send you emails or communications asking you to verify or provide your online banking details or account number.
• When in doubt, ask questions. When it comes to your finances, it is better to be suspicious and ask questions then to give information freely.
• If you feel pressured or threatened, never hesitate to hang up and end the call.

More Information
Canadian Anti-fraud Centre – https://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/vwapj/Little-Black-Book-Scams-e.pdf/$file/Little-Black-Book-Scams-e.pdf
Little Black Book of Scams
https://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/vwapj/Little-Black-Book-Scams-e.pdf/$file/Little-Black-Book-Scams-e.pdf

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Main Branch ATM Returns to 24/7 Access

The cold winter months combined with our homeless population have been a challenging part of our society and has proved to be a challenge for VantageOne. This year, we have seen an increased use of our ATM rooms for shelter. Out of concern for our members’ safety and damage to the equipment and facilities, the difficult decision was made to lock many of the walk-up ATM rooms after hours and on weekends, leaving only the drive-thru ATMs available. We sincerely apologize for any inconvenience this may have caused.

With warmer weather arriving, we have decided to return the Main Branch walk up ATM to 24/7 access for our members. Please see below for an updated ATM schedule:

 

Main Branch:

Walk Up – Open 24 Hours

Armstrong Branch:

Open 24 Hours – 7 days a week

Okanagan Landing Branch:

Walk Up – Open 8:00am to 5:00pm Monday to Friday – Closed Saturday & Sunday

Drive Thru – 24 Hours

North Vernon Branch:

Walk Up – Open 8:00am to 5:00pm Tuesday to Friday (Saturday 8:00am to 3:00pm) Closed Sunday & Monday

Drive Thru – 24 Hours

Peachland Branch:

Walk Up – Tuesday to Saturday 8:00am to 9:00pm – Closed Sunday & Monday

Drive Thru – Currently closed

Our long-term plan is to ensure we have an outdoor accessible ATM at all of our locations to serve our members 24/7. VantageOne will continue to work closely with our communities and community partners tofind ways to address homelessness.

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NEW INTERAC® e-Transfer: Request Money and Autodeposit

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We are excited to announce that today we launched two enhanced features for INTERAC® e-Transfer – Request Money and Autodeposit! These new and convenient features are designed to save you time and make receiving and depositing your money that much easier. Please see below for further details.

INTERAC Request Money
Allows you to request money from an email contact through online banking, mobile web and the mobile app. When the contact logs into their online banking and fulfills your request, the funds are withdrawn immediately from their account and deposited into yours.

Online Banking:

  1. Log in to your VantageOne online banking and select ‘Request Interac e-Transfer’.
  2. Select the recipient you want to request funds from. You can choose a pre-existing contact or add a new recipient. You will need to check the box confirming you have received consent from the recipient for the request.
  3. Add the amount and optional invoice number and due by date.
  4. You have the option to add a personalized message, an invoice number and/or a due date. This is useful for small business members.
  5. Choose which account you want the fund to be deposited to.

Mobile App:

  1. Press the Interac e-Transfer tile on the home screen of the app.
  2. Login, if prompted.
  3. Press Request from the menu at the top.
  4. Press the From field to select the recipient you wish to request funds from. You can choose a pre-existing contact or add a new recipient.
  5. Enter the specified amount you are requesting and select the account you would like the funds to be deposited into. You have the option to add a personalized message, an invoice number and/or a due date. This is useful for small business members. You will need to check the box confirming you have received consent from the recipient for the request.
  6. Once the recipient has fulfilled your request, funds will be deposited automatically into your bank account and you will be notified. At this time an INTERAC e-Transfer service fee will be applied to your account, if applicable.

INTERAC Autodeposit 
Make receiving money even simpler by registering an email address that associates with the account at your financial institution. When an Interac e-Transfer is sent to the email address, the funds are automatically deposited. There is no need to login to online banking and answer a security question to claim the funds!

Online Banking:

  1. Log in to your VantageOne online banking and select ‘Transfers’, ‘Send Interac eTransfer’ and then ‘Autodeposit’.
  2. Choose an email to register to your VantageOne Account.
  3. Pick which account you would like the fund to be deposited to each time. Any transfers to the registered email address will be automatically deposited into this account. You can register up to 5 different email addresses to direct funds into different VantageOne accounts.
  4. Register your account.
  5. An email will be sent to the address you set up that must be verified before the link is complete. Click “Complete Registration”

Mobile App:

  1. Open the VantageOne Mobile app.
  2. Select the INTERAC e-Transfer tile on the home screen of the app.
  3. Login if prompted.
  4. Select Settings (beside the gear icon near the top right).
  5. Enter your email address and link an account. Any transfers to the registered email address will be automatically deposited into this account.  You can register up to 5 different email addresses to direct funds into different VantageOne accounts.
  6. You will receive an email to confirm your registration. Check your inbox and click “Complete Registration”
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Peachland Branch ATM Hours

Until our drivethru ATM enclosure is fixed, our lobby ATM is open Tuesday to Saturday 9am until 9pm and will be closed Sunday & Monday.

Have questions or concerns? Chat with us, e-mail us or give us a call.

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How many ways can you bank with us? LOTS!

 

There are many ways that you can bank with us, skip the drive and pay a bill online or keep those pajamas on and deposit a cheque with your phone from our app!

Please contact us for any questions that you may have!

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Extra Layer of Online Banking Security: reCAPTCHA

reCAPTCHA is coming soon to online banking and is a system designed to establish if the person trying to login to an account is a robot/computer or a human.

As the system starts out and learns patterns you may be asked to select common themes in images to login, like the screenshot below.

This verification process will appear less and less as it learns and will then only begin to show up if the system detects abnormalities, or non-human-like interactions. This extra layer of protection will help keep your account safer from computers trying to guess their way in.

Here are 5 tips to help you protect your personal information and accounts:

  1. DO NOT click on any links and reply to messages requesting personal information. NEVER enter your login information or password on a link you click from any text or email. Rather, enter it directly at the website address you are familiar with.
  2. Change your passwords and login credentials regularly. We recommend changing these account security features every three months.
  3. Create passwords and PINs that are complex. Never use easily identified passwords, such as sequential numbers (i.e 1234567, 1111111), your address, your date of birth or your phone number.
  4. Review your account activity regularly. If you see something unusual or suspicious, Contact us right away.
  5. Subscribe to VantageOne’s Mobile Banking alerts via text or email. You can choose to receive a text or email (or both) anytime your online account is accessed, your login password is changed and or there is other account activity. See the list of options and set up alerts through Online Banking – Alerts.

Example of what reCAPTHCA looks like:

 

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ATM Vestibule Hours Update

For our members safety our Main, Okanagan Landing & North Vernon Branches will be closing their ATM vestibules when the branches close.

Our drive thru ATM’s at our Okanagan Landing and North Vernon Branches will remain open 24/7. At this time our Armstrong Branch ATM vestibule will remain open as usual.

Need to deposit cheques?
You can use Deposit Anywhere to deposit cheques right from your smart phone. Similar holds like an ATM will apply, please follow the link for full details.

If you have any questions or concerns please contact us.

 

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How to Set up Mobile Alerts

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Stay in control of your finances at all time!
Set up mobile alerts in just 3 minutes, and get notified of any changes made to your VantageOne account. It’s that easy!

Get more information here

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Credit Unions of BC Bursary Program

The Credit Union Foundation of BC was established by BC credit unions in 1958 to support their members in their journey through post-secondary education. In this cooperative spirit, credit unions have helped thousands of members pursue their dreams and in turn, build stronger and more vibrant communities.

We are proud to help BC students reach their post-secondary education goals through the Credit Unions of BC Bursary Program. Submit your bursary application today and get help towards funding your future!

 

To qualify for funding, applicants must also meet the following criteria:

▪Be able to demonstrate financial need.
▪Reside in BC and be a Canadian Citizen, a permanent resident of Canada,or designated as a protected person.
▪Have proof of post-secondary enrolment in an academic, vocational, technical,or technological program and transcripts. Please note: graduate and post-graduate students are not eligible.
▪Enrolment must be in a public Canadian post-secondary institution at the time of application. Applicants attending accredited private institutions will only be considered if their chosen program is not offered at a public institution. In this case, applicants must provide a statement as to why they are not attending a public institution,as well as a receipt for tuition.

 

 

 

 

 

Apply Now

 

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