VantageOne Credit Union is excited to announce the winners of our Peachland branch’s “Time to Travel Contest”. This contest was exclusive to our Peachland branch to reward and thank our loyal members and to welcome new members. The contest started on November 1st and concluded with our prize draw on April 15th. In light of the COVID-19 pandemic, our winners were awarded cash instead of the travel gift cards.

Congratulations to the lucky winners!

First Prize ($1,500 cash) – Patricia Dunn

Second Prize ($800 cash) – Ainsley Bender

Third Prize (travel luggage approx value $700) – Myra Brackstone 

VantageOne Credit Union and our Peachland branch would like to thank our members and the community of Peachland for your continued support.

“It was great to see how successful the contest was and to watch it spread through Peachland by word-of-mouth and referral, we could really feel the support of the community”, says Erin Chadwick, Account Manager at the Peachland branch. “We are proud to volunteer and donate to many great causes in this community, and to see support come back to us with people choosing to invest locally with VantageOne, really meant a lot!”

We would also like to take this opportunity to remind members, we are here for you, and we know you need our advice and support now more than ever.

“During this difficult time we have been working hard to accommodate our members and still offer them all the help they need with the great service they are used to,” says Lenka Anderson, Member Services Manager a the Peachland branch, “We are here to help you with everything from opening accounts to guiding you through online banking or any ATM help you may need. Please do not hesitate to call us with any questions you may have.”


About VantageOne Credit Union

As a community-based credit union, we are owned by our members and operated by people who live here and are deeply invested in our communities. Our history as a credit union reaches all the way back to 1944 when we opened our first branch in Vernon. Since that time, we’re proud to have become a vital part of the local business economy. We offer services through six branch locations through the Okanagan in communities including Peachland, Armstrong, Edgewood and Vernon.

We offer Consumer & Commercial Banking Services, Wealth Management and Leasing Solutions.

News Release – View Now

Media Contact  Kirsten Regel, Vice President of Marketing l

Dear Commercial Members,

The VantageOne Credit Union Commercial Services Team wants to assure you that we will continue to support our member businesses and organizations during these financially uncertain times. If you’re facing financial challenges as a result of COVID-19 or the economic downturn, we’re here to help. Below is some further information about the Canada Emergency Business Account (CEBA).

What is the current status of this program at VantageOne?
VantageOne will be able to offer this program and we are actively working with our partners and the federal government to launch the CEBA program to our members as soon as possible.

Why has it taken this long?
The government is working through a process to get hundreds of financial institutions set up across Canada. We assure you that this is a top priority for our team and we have all available resources focused and working to get ready to launch this program as soon as it is made available to us. We are on the official list, in the queue and hopeful our turn will be within the next week.

How will I know the program has launched?
You will receive an email from us once the application goes live. Updates will also be posted on our website homepage, in our online COVID-19 Resource Centre and social media (Facebook, Twitter, Instagram and LinkedIn) when it is available and will include more information on how to apply.

Preparing to apply
We will be ready to accept applications soon. You can get ready by:

1.) Review the criteria to determine if your business is eligible. Click Here

  • You can also review the Government of Canada’s CEBA site at for more details.

2.) Locate the documents you will require to apply:

  • Your Canada Revenue Agency Business Number (BN) (15 digits) as reported at the top of your 2019 T4 Summary of Remuneration Paid (T4SUM)
  • The employment income reported in Box 14 of your 2019 T4SUM
  • A copy of your 2019 T4 Summary of Remuneration Paid may be requested. You can contact the Canada Revenue Agency to have them re-issue your 2019 statement if needed.

Please do not hesitate to reach out to the Commercial Services Team with any questions or concerns you may have. We appreciate your business and hope that we can work to address issues so you can focus on the well-being of yourself, your family, staff and company.


The Commercial Services Team
1.250.545.9251 or 1.877.545.1957

Meeting the Needs of Cardholders in Challenging Times

Collabria Financial, VantageOne’s provider of credit card services, has introduced new financial relief measures to help qualified credit cardholders affected by COVID-19. You can read the most recent updates from Collabria here.

These supports include:

*New – Reduced interest rate
Effective April 13, 2020, the interest rate has been reduced to 10.9% for up to six months when cardholders contact Collabria and request financial relief due to COVID-19.

Minimum payment deferral
Deferral of ‘minimum due’ payments and the promotional interest rate bundle can be approved for up to three months at a time for cardholders affected by COVID-19. Cardholders can call in after three months to extend to six months, if needed.

Increased ‘contactless’ transaction limits
Limits have been increased to $250 for all cardholders across all merchant (grocery, convenience stores and pharmacies) categories, wherever these merchants have enabled acceptance of higher contactless transactions.

Balance transfers
Members can consider consolidating higher interest rate loans and credit card balances.

  1. Low Rate Product Acquisition Program – 3.9% balance transfer for six months on new accounts. Applies to new Centra, Classic and Student accounts until April 30, 2020.
  2. 5.9% balance transfers for a period of six months for all existing and new cardholders with business and personal accounts, beginning May 1 until July 31, 2020.

Fraudulent activities

Unfortunately, reports of scams and fraudulent activities continue. Members should be vigilant. Know that Collabria Financial will never send emails asking for confidential information such as passwords, PINs or credit card numbers.

Contact us

If you are experiencing financial hardship due to the impacts of COVID-19, please call Collabria’s contact centre at 1-855-341-4643. The Collabria team will work with you to discuss how they may be able to help.

Using MyCardInfo

Like others, Collabria’s contact centres are receiving an unprecedented volume of calls from cardholders needing our assistance. One way to avoid longer wait times on the phone is to use MyCardInfo, an online credit card management tool for everyday activities. Visit and select VantageOne Credit Union.

Everyday activities include:

  • Activating a credit card
  • Requesting a credit limit increase
  • Viewing current balance and available credit
  • Viewing an account online via eStatement
  • Viewing card transaction history and pending transaction(s)
  • Making one-time payments and setting up AutoPay
  • Signing up for (paperless) eStatements
  • Tracking, managing and redeeming rewards

Manage your Canada Revenue Agency Direct Deposit Information with VantageOne Credit Union!

VantageOne can help you sign up for direct deposit or update your direct deposit information with the Canada Revenue Agency (CRA). We encourage you to use direct deposit to avoid any delays and receive your payments faster!

You can receive these CRA payments through direct deposit:
‐ Income tax refund
‐ Canada child benefit
‐ Goods and services tax/harmonized sales tax (GST/HST) credit
‐ Canada workers benefit
‐ Related provincial and territorial payments
‐ The new Canada Emergency Response Benefit

To sign up for direct deposit or update your personal details, login to your VantageOne Online
Banking on a desktop computer (the form can ONLY be completed using a desktop computer).

1.) Log into online banking
2.) From the left navigation menu, go to “Account Services”
3.) Select Setup CRA Direct Deposit
4.) Follow the steps as indicated to complete

It is important to note:
– This implementation only collects data to be submitted to CRA.
– Members must check to see their enrollment on the CRA website (it may take a minimum 1-2 business days).
– If an individual has never filed a tax return with the CRA, they are not eligible to sign up for the CRA direct deposit service through their financial institution.
– The CRA has confirmed that the Canada Emergency Response Benefit only supports SIN-based payouts and are not applicable to loans currently being provided for small businesses with a Business Number. Small businesses with a Business Number will be able to update their Direct Deposit information through their My Business Account portal on the CRA page.

Further Information

CRA Direct Deposit Q&As